Canon PIXMA MG3620 Scanner Problems

The Canon PIXMA MG3620 can scan, but a scan failure may come from the scanner software, the active USB/network connection, or the printer itself. Use a simple scan test to isolate those layers.

Start with a controlled scan test

1. Confirm printing over the same connection first; if printing works but scanning does not, isolate the scan software rather than resetting Wi-Fi.
2. Open Canon IJ Scan Utility on the computer and select the MG3620 as the scanner.
3. For network scanning, confirm the computer and printer are on the same router network; for USB, reseat the cable directly at the computer.
4. If IJ Scan Utility cannot see the device, reinstall the current MG3620 software from Canon rather than using a third-party scanner driver.

If the scanner is not found

1. Confirm the printer/scanner is powered on without an unresolved device error.
2. For network scanning, keep the computer and printer on the same reachable network; for USB, test a direct cable connection.
3. Make sure the current Canon scan application has this exact model selected.
4. Only reinstall scan software after the connection itself has been proven.

If scanning works from one place but not another

If a computer scan works but the printer’s Scan button/workflow does not, troubleshoot the destination software/service for that workflow. If printing works over the network but scanning does not, the network is at least partly working; focus on scan software, permissions and firewall rather than resetting Wi-Fi immediately.

If image quality is the problem

Clean the scanner glass and test one flat original first. Then adjust the manufacturer’s scan settings such as document/image type and resolution rather than treating an image-quality issue as a connection failure.