HP OfficeJet Pro 9015e All-in-One Drivers & Software

If you need to reinstall or repair the software for the OfficeJet Pro 9015e All-in-One, start with the official HP support route for this exact model and operating system. Avoid third-party driver-download sites.

What to do for the OfficeJet Pro 9015e All-in-One

1. Use HP's OfficeJet Pro 9015e Software and Drivers page for the exact operating-system version and follow the currently offered HP setup route.
2. This model supports USB, Ethernet, Wi-Fi and Wi-Fi Direct; do not apply the Ethernet-free DeskJet 2755e connection assumptions to it.
3. For macOS, follow HP's current HP app/AirPrint guidance for the selected operating system.
4. For scanning, use the HP app or model-supported scanning workflow rather than reinstalling the printer solely because scanning is unavailable.

Choose the connection you are actually using

The verified computer/network interfaces for the OfficeJet Pro 9015e All-in-One are USB, Wi-Fi, Ethernet, and Wi-Fi Direct.

• USB: For a USB installation problem, test a direct computer-to-printer connection before introducing hubs or network discovery into the diagnosis.
• Wi-Fi: Confirm that the printer is already connected through the intended wireless setup before treating failure to discover it as a driver problem.
• Ethernet: For a wired installation, confirm the printer is connected to the intended network and that the computer can reach that network before reinstalling software.
• Wi-Fi Direct: Keep a direct printer-to-device connection separate from normal router-based Wi-Fi when checking discovery and queue problems.

Windows

HP OfficeJet Pro 9015e Support > Software and Drivers > select exact Windows version > use HP's current model-supported setup software

Software identified for this model: HP app and HP model-specific printer/scanner software currently offered.

macOS

HP OfficeJet Pro 9015e Support > Software and Drivers > select exact macOS version; use HP app/AirPrint according to current HP guidance

macOS software/route identified for this model: HP app where offered and Apple AirPrint.

If printing works but scanning does not

The OfficeJet Pro 9015e All-in-One is a multifunction model, so treat printing and scanning as separate software paths when necessary.

Scanning software identified for this model: HP app / HP model-supported scanning workflow.

If the print queue works, check the model-supported scanning component above before removing a working printer queue or reinstalling unrelated printer software.

If the installer cannot find the OfficeJet Pro 9015e All-in-One

1. Confirm that the support page and installer are for the exact OfficeJet Pro 9015e All-in-One.
2. Confirm that the operating-system version selected on the manufacturer’s support page matches the computer.
3. Confirm that the printer is reachable through the connection method you are actually trying to install.
4. If a failed attempt created an incomplete or duplicate printer queue, remove only that failed queue. Do not delete a working queue unnecessarily.
5. Return to the official model support page and use the package or setup route currently offered for that operating system.

After a Windows or macOS update

Check the official OfficeJet Pro 9015e All-in-One support page again before reinstalling old software. The manufacturer’s currently supported package or built-in operating-system route can change after an OS update.

When reinstalling the driver is probably not the fix

If a printer-generated page is already defective, troubleshoot print quality or hardware first. If the OfficeJet Pro 9015e All-in-One works from another computer or device but not from this one, focus on the affected computer’s queue, software, permissions and application before changing the printer itself.

Official support: HP support for the OfficeJet Pro 9015e All-in-One