Step-by-step help for Brother MFC-J1010DW Error Codes.
Error codes and messages on the Brother MFC-J1010DW are only useful when matched to the exact indication. Record the full code/message before powering off, replacing supplies or resetting network settings.
Useful Brother MFC-J1010DW error/message paths
| Code or message | What it means | What to do |
|---|---|---|
| Cannot Detect | Machine cannot detect an ink cartridge correctly | Remove/reinstall the indicated cartridge as Brother directs and verify it is the correct supported cartridge. |
| Cannot Scan XX | Machine has detected a scanner/mechanical condition | Record the full message, power-cycle only as Brother directs, and escalate if the message returns. |
| Comm. Error | Communication failed during fax/telephone operation | Check the line/connection involved and retry after correcting the communication condition. |
| Connection Error / Connection Failed | Network/service connection did not complete | Check the active network and retry the specific Brother connection procedure. |
| Document Jam | Original is jammed in the ADF | Remove the original using the documented ADF jam path and reload within ADF specifications. |
| B&W Print Only | Color ink condition restricts operation | Follow Brother's exact ink replacement/temporary-operation guidance for the displayed message. |
Use the exact message, not a similar model’s code
Brother may reuse code formats across products while the supported action can vary. Use this model or an explicitly applicable manufacturer family as the source.
After clearing the condition
Retest the operation that triggered the error. If the same exact message returns after the documented action, move to the manufacturer’s next escalation rather than repeatedly resetting the printer.
Official manufacturer support
Need manufacturer documentation or additional support? Use the official Brother resource below.
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Last verified: 30 September 2026